The Robbery Puzzle: So Many Pieces, So Little Time


Presented by: Dana Turner

Robbery is one of the most feared crimes. Period. Every financial institution -- banks, credit unions and thrifts -- must provide both initial and continuing robbery response training for ALL employees. It's not an option -- it's required by all of the state and federal regulatory agencies. The institution's Security Director is responsible for developing and managing the institution's Security Program -- and the Security Program must contain policies and procedures that address robberies. The number of robberies increases and decreases in every region of the country -- it's a business cycle. The need for a standardized, comprehensive robbery training program remains constant, however. And a separate robbery training program should be developed for managers and executives -- because their duties and responsibilities before, during and after a robbery will likely be different than those of staff and their immediate supervisors. Managers and executives may have to make critical decisions about courses of actions -- decisions that staff and supervisors are either unprepared, unwilling or not authorized to make.

The primary purpose for learning about the specialized crime of robbery is that learning simple, effective robbery response techniques may save lives -- and the lives of family members, co-workers and customers. This training process -- coupled with the implementation of appropriate policies and procedures -- allows and encourages managers and executives to make intelligent and informed decisions about supervising employees' actions during a robbery in progress. Most financial institutions train their employees to respond to only one or two kinds of robberies -- and there are actually several robbery methods, each one with its own mechanical characteristics and suggested responses. Most institutions don't conduct an appropriate risk assessment exercise to determine any vulnerability to robberies and related crimes -- and most institutions also don't train their employees how to prevent robberies and related crimes. Developing robbery prevention and response strategies logically makes all employees more aware of their surroundings and their options -- and the planning exercise helps to reveal flaws in the institution's response and training tactics. All business unit managers and executives should participate in the development and implementation of the institution's robbery training program, even of those business units are not located within the normal customer service platform.

This presentation provides a logical and strategic model that's designed to help managers and executives understand the true scope of the processes used to prevent and respond to several kinds of robberies. By understanding the cause and effect relationships between the institution's security devices, policies and procedures and training programs, managers and executives may better support the Security Officer in designing and implementing a standardized, institution-wide robbery prevention and response process. This presentation is designed as a "turnkey" solution to required robbery training -- a solution that may be used to train every employee group within the institution.

Presentation Topics
  • Introduction
  • Determining Vulnerabilities
  • The Institution's Security Program Robbery Requirements
  • Developing A Robbery Prevention Checklist
  • Robbery Prevention Checklist Examples
  • Robber Descriptions
  • Media Relations
  • Robbery Response Techniques
  • Types Of Robberies
  • Critical Decision Making
  • The Difference Between Business Crimes & Personal Crimes
  • Your Robbery Response Plan
  • Robbery Prevention & Response Strategies
  • Additional Robbery Costs
  • Robbery Aftermath Considerations
  • Robbery Aftermath Procedures
  • Sample Robbery Procedures: Staff Personnel
  • Sample Robbery Procedures: Management Personnel
Presentation Objectives
  • This presentation is designed to help you:
  • Conduct an initial and continuing robbery risk assessment
  • Determine if your robbery training program is appropriate and effective
  • Determine the most effective types of training -- including a discussion of "mock" robberies as a training tool
  • Identify employee classifications that should receive different levels of training, including executives and board members
  • Identify policies, procedures and training techniques that should be retained, modified or eliminated
  • Make recommendations that will likely enhance employee and customer safety
  • Gain the necessary support from your board of directors, other department managers and staff
  • Prepare the tools that both the institution and the trainer may use to defend themselves in the event of a legal action
Presentation Audience
  • Security Officers
  • Board of Directors
  • Auditors
  • Human Resources Managers
  • Training Managers
  • Compliance Officers
  • Retail Operations Managers
  • Facilities Managers
Presentation Tools
  • Workbook text
  • Leader's Guide
  • "Robbery Response Techniques For Staff & Supervisors" workbook text
  • "Robbery Response Techniques For Staff & Supervisors" PowerPoint slides
About the Speaker: Dana Turner is a security practitioner based in Pipe Creek, Texas. Dana has served as a law enforcement officer in several capacities -- including the investigation of business and banking crimes -- and he is celebrating his 34th year in crime.

As a speaker and conference facilitator, Dana has delivered thousands of platform, telephone and Internet presentations. He has designed and participated in continuing education programs offered by state and national banking and credit union associations, state and federal examining and law enforcement agencies -- and state and national security, audit and human resources organizations.

As a consultant, Dana has participated in or led hundreds of projects and assisted in the development and delivery of components of seminars, schools and conferences. As a writer, Dana has written many manuals and books -- and numerous newspaper, trade publication and magazine articles published and distributed both nationally and internationally. Dana is the author of the Financial Institution Security Library and he also serves as one of the moderators in's Security Forum.

(requires Windows Media Player and IE).

CD-ROM includes:
  • Complete presentation (including slides and audio)
  • Written Materials
  • Follow-up Q & A
You have the right under this license agreement for this CD-ROM to use this presentation on a single-workstation. Use on a network is in violation of the copyright agreements. CD may be used by multiple users at a given institution but may not be placed on a network or in any other multi-user environment.

This program was recorded in its entirety in September 2006. The CD-ROM includes program slides, materials (if available) and follow-up Q & A document.

Add to Cart:

  • Model: cd_robbery1106
  • Manufactured by: Glia Group, Inc.

This product was added to our catalog on Wednesday 31 May, 2006.

Copyright © 2020