How to Conduct an Interrogation


Presented by: Dana Turner

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Some people REALLY don't want to talk with you! And when they do talk, they lie! Get over it -- it's part of the "game." Interrogating a person isn't about you and your sensibilities. It's about getting quality information from people who are reluctant to talk with you. And if you're one of those folks who like to skip ahead in a book you're reading -- this webinar may not be for you. If you appreciate winning the "grand prize" -- getting an admission from a suspect -- this webinar may very well be just what you need.

Many investigations include an interrogation, which is just a different form of an interview. The differences between interviewing and interrogation may be subtle -- or dramatic. An interrogation is a confrontation with a suspect, or a person who is hostile toward the investigator. An interrogation includes many of the same techniques used in an interview, although these techniques may be applied differently. The methodology the investigator develops for conducting interviews is readily adaptable to conducting interrogations. Developing a solid foundation of interviewing techniques simplifies the development of equally solid interrogating techniques. Even if you don't interrogate people every day, you need to know what to expect from a skilled interrogator if you are his/her investigative partner.

Like interviewing, interrogation is a control exercise -- only squared. An interview always has a purpose. But an interrogation always has a focus. The trick is to use appropriate physical, mental and emotional tools to make a person feel unsafe and vulnerable. Vulnerable enough to surrender information that he/she is protecting. Like interviewing, the interrogation's timing, the setting and the investigator's confidence often inspire people to reveal information that's often sensitive and secret -- and helpful. Interrogation tactics often aren't pretty -- but they don't have to be destructive, either. Where interviewing is a supportive, persuasive and often unemotional exercise, interrogating is a confrontational, manipulative and often emotional exercise.

This presentation focuses upon the interrogation process involved with resolving security-related issues and introduces participants to the concepts and practical applications of basic and strategic interrogation methodology. The presentation also introduces the most simple and effective techniques for gathering and validating information from uncooperative sources such as hostile witnesses and suspects. The presentation is designed especially for those people who are responsible for investigating and documenting events for financial institutions: compliance officers, human resource specialists, security officers, auditors and operations managers.

Presentation Topics
  • Differences & Similarities Between Interviewing & Interrogating
  • Questions To Answer Before Interrogating
  • Motives For Cooperating During An Interrogation
  • Supportive & Confrontational Interrogations
  • Initial Approach & Preparation
  • Making Personal Contact
  • Establishing The Setting
  • The Element Of Surprise
  • Establishing Rapport
  • Obtaining Handwriting Samples
  • Recording The Interrogation
  • Establishing Control
  • Initial Questioning Techniques
  • Focused Questioning Techniques
  • Precise Questioning Techniques
  • Acceptable Questioning Techniques
  • Unacceptable Questioning Techniques
  • Gathering Additional Leads
  • Ending Personal Contact
  • Admissions & Confessions
  • Establishing Follow Up Tasks
  • Disciplinary & Security Issues
Presentation Objectives - this presentation is designed to help you:
  • Conduct an initial and continuing assessment of the institution's interrogation practices
  • Determine if your interrogation practices are appropriate and effective
  • Determine the most effective types of interrogation training for specific employees
  • Identify employee classifications that should receive different levels of interrogation training, including members of the audit, human resources and security functions
  • Identify policies, procedures and training techniques that should be retained, modified or eliminated
  • Make recommendations that will likely enhance investigative successes
  • Gain the necessary support from your Board of Directors, other department managers and staff
  • Prepare the tools that both the institution and the interviewer may use to defend themselves in the event of a legal action
Presentation Audience
  • Security Officers
  • Auditors
  • Human Resources Managers
Presentation Tools
  • Workbook text
  • PowerPoint slides
About the Speaker: Dana Turner is a security practitioner based in Pipe Creek, Texas. Dana has served as a law enforcement officer in several capacities -- including the investigation of business and banking crimes -- and he is celebrating his 34th year in crime.

As a speaker and conference facilitator, Dana has delivered thousands of platform, telephone and Internet presentations. He has designed and participated in continuing education programs offered by state and national banking and credit union associations, state and federal examining and law enforcement agencies -- and state and national security, audit and human resources organizations.

As a consultant, Dana has participated in or led hundreds of projects and assisted in the development and delivery of components of seminars, schools and conferences. As a writer, Dana has written many manuals and books -- and numerous newspaper, trade publication and magazine articles published and distributed both nationally and internationally. Dana is the author of the Financial Institution Security Library and he also serves as one of the moderators in's Security Forum.

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CD-ROM Includes:
  • Complete presentation (including slides and audio)
  • Written Materials
  • Follow-up Q & A
You have the right under this license agreement for this CD-ROM to use this presentation on a single-workstation. Use on a network is in violation of the copyright agreements. CD may be used by multiple users at a given institution but may not be placed on a network or in any other multi-user environment.

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  • Model: cd_inter1109
  • Manufactured by: Glia Group, Inc.

This product was added to our catalog on Thursday 02 July, 2009.

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