Unfair, Deceptive, or Abusive Acts and Practices


Presented by: Jack Holzknecht

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Regulatory attention on the topic of Unfair or Deceptive Acts and Practices has been rising for several years. The Dodd-Frank Act has expanded the topic to include Unfair, Deceptive or Abusive Acts or Practices. The purpose of this program is to ensure you are aware of the current status of the rules on this topic and to make you aware of the pending changes.

A significant number of financial institutions have felt the sting of enforcement actions as a result of engaging in unfair or deceptive acts or practices. Regulatory enforcement actions are reviewed during the program.

Upon completion of this program your staff will understand:
  • The existing laws, regulations and guidance that govern this topic;
  • The changes resulting from the Dodd-Frank Act;
  • What acts or practices are unfair;
  • What acts or practices are deceptive;
  • Recent regulatory enforcement actions; and
  • Recent guidance on mortgage loan acts and practices.
The major focus of the program is on lending issues.

The program is designed for lenders, compliance officers, auditors and for those with responsibility for assuring compliance throughout the lending department.

About the Speaker: Jack Holzknecht is a principal with Pegasus Educational Services, LLC. He has been delivering the word on lending compliance for 35 years. In 30 years as a trainer over 100,000 bankers (and many examiners) have participated in Jack’s live seminars and webinars. Jack’s career began in 1976 as a federal bank examiner. He later headed the form, software and education divisions of a regional consulting company. There he developed loan and deposit form systems and software. He also developed and presented training programs to bankers in 43 states. Jack has been an instructor at compliance schools presented by several state bankers associations. He developed and delivered compliance training for the FDIC and OTS for ten years. Jack is also CEO of Compliance Resource, LLC, which operates www.JacksComplianceResource.com. He is a Certified Regulatory Compliance Manager and a member of the National Speakers Association. He is also a “BOL Guru” at http://www.bankersonline.com.

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CD-ROM includes:
  • Complete presentation (including slides and audio)
  • Written Materials
  • Follow-up Q & A
You have the right under this license agreement for this CD-ROM to use this presentation on a single-workstation. Use on a network is in violation of the copyright agreements. CD may be used by multiple users at a given institution but may not be placed on a network or in any other multi-user environment.

This program was recorded in its entirety in November 2011. The CD-ROM includes program slides, materials (if available) and follow-up Q & A document.

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  • Model: cd_udaap1111
  • Manufactured by: Glia Group, Inc.

This product was added to our catalog on Tuesday 09 March, 2010.

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