Motivating and Managing the Teller Line for Teller Supervisors


Presented by: Honey Shelton

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Do you want your tellers to demonstrate professional maturity and balance, be accountable and on time, and excel at sales and service? Sounds good, doesn't it? This program will focus on teller performance management - it's the key to the teller becoming motivated and responsible. Are you ready to learn how to work with tellers to create a performance plan that enhances what they do well and works on what needs improvement?

Traditionally, the role of the supervisor was to develop the plan, inform the employee of the goals and objectives and tell them how to meet them. The employee had very little input.

This best practice approach involves both the teller and the supervisor. Once the teller is made aware of the expectations and goals, the next step is for the teller to create a performance plan outlining how the goals will be met. The supervisor's role in the planning stage is to act as an advisor to the teller. Once a plan is in place, a coaching schedule is established to address progress or the need for it.

What gets in the way of this process? Maybe you face resistance, lack of cooperation, old grudges and resentments. Or it could be an inexperienced supervisor or lack of time to dedicate to the process. Tune in and learn how to take success to a new level in motivating and managing the teller line!

What we will cover:

  • Areas of responsibilities
  • Performance planning
  • Utilizing a scorecard
Professional Development
  • Raising the bar
  • Understanding motivation
  • Managing diversity
  • Skill sets and behavior expectations
  • Solving the training issue
  • Tracking and measuring performance
Implementing Coaching Choices
  • Use a proven and effective method to mentor and coach
  • Learn what to say, how to say it
  • Explore what to do when the plan doesn't work
Who should attend:
  • Teller trainers
  • Teller supervisors
About the Speaker: Honey Shelton brings the best of both worlds to her speaking and training engagements. She has 25 years of experience as a training and quality improvement consultant for banks and banking associations across the country. Her banking background includes spending three years as Executive Vice President/Chief Retail Banking Officer with First Victoria National Bank.

Nationally recognized as an outstanding speaker, over a half million bankers have participated in programs Honey has presented. Her depth of knowledge, enthusiasm, and compelling personality has left her lasting mark on InterAction Training, the firm she founded in 1983.

As a graduate of the School of Bank Marketing from the University of Colorado, she realizes the value of quality education. Honey invests time as a faculty member for banking schools around the country. She is a repeat presenter for most of the state banking associations and is recognized as a (BOL) Guru.

Honey continues in her own personal pursuit of excellence and is a member of the American Society of Training and Development (ASTD). Currently she is pursuing a self study program on Six Sigma. She has obtained certification in Reality Therapy from the William Glasser Institute as well as certification from the Training and Development Program at Texas A & M.

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CD-ROM includes:
  • Complete presentation (including slides and audio)
  • Written Materials
  • Follow-up Q & A
You have the right under this license agreement for this CD-ROM to use this presentation on a single-workstation. Use on a network is in violation of the copyright agreements. CD may be used by multiple users at a given institution but may not be placed on a network or in any other multi-user environment.

This program was recorded in its entirety in September 2010. The CD-ROM includes program slides, materials (if available) and follow-up Q & A document.

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  • Model: cd_teller0910
  • Manufactured by: Glia Group, Inc.

This product was added to our catalog on Tuesday 10 August, 2010.

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