Internet Banking Contingencies


Presented by: Andy Zavoina

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Your internet banking website is a virtual branch. It brings with it all the rewards and risks of a brick and mortar branch, plus some. This webinar is your opportunity to review these risks and evaluate what you have addressed so that proactively you will be prepared to handle the risks that come with internet banking and offering the convenience of using your website.

In this webinar we'll examine:
  1. Branch reaction procedures when your customers complain of spam and phishing messages
  2. Responding to reports of malware attacks
  3. Responding to a breach, whether internal or external
  4. Prepare for complaints of unauthorized funds transfers, what must you do
  5. Handling complaints over internet banking transfers
  6. Educating customers to avoid fraud in the first place
  7. Letting customers know about your site's downtime, why and how
  8. Review of E-Sign requirements and court cases of interest influencing your practices
  9. Email retention, what is required and should you keep these messages just because you can
  10. Forensics exams of the customers computer, when, why and who should pay for this
About the Speaker: Andy Zavoina CRCM, is a consultant with the Glia Group, best known for its involvement with

Andy has been in finance and banking for 22 years. Over 20 years were with a holding company with two Central Texas community banks that had $534 million in assets, 89 branches spanning Texas and nearly 500 ATMs. After starting in loan workouts, Mr. Zavoina has been a consumer, commercial and real estate lender and managed those departments as well as being the banks first Webmaster. He was responsible for compliance, management, auditing, and training for both banks.

Andy is a past Chairman of the American Bankers Association's Compliance Executive Committee. He was the 2003 recipient of the American Bankers Association's Distinguished Service Award for his involvement and accomplishments in the field of regulatory compliance management. He currently serves on the Editorial Advisory Board for the ABA's Compliance Magazine, Compliance Action magazine, is a member of the ABA's Compliance School Board and is a BankersOnline Guru. He also served on the Texas Bankers Association's Compliance Committee.

He is a graduate of the ABA National Commercial Lending School, National Compliance and National Graduate Compliance School and is a Certified Regulatory Compliance Manager with the Institute of Certified Bankers. He has written numerous articles and lectured on compliance, the use of the Internet and technology as a tool, as well as compliance in cyberspace to local, state and national associations. Internet policies and other compliance related programs are made available on his personal Web site.

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CD-ROM Includes:
  • Complete presentation (including slides and audio)
  • Written Materials
  • Follow-up Q & A
You have the right under this license agreement for this CD-ROM to use this presentation on a single-workstation. Use on a network is in violation of the copyright agreements. CD may be used by multiple users at a given institution but may not be placed on a network or in any other multi-user environment.

This program was recorded in its entirety in October 2010. The CD-ROM includes program slides, materials (if available) and follow-up Q & A document.

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  • Model: cd_internetbanking1010
  • Manufactured by: Glia Group, Inc.

This product was added to our catalog on Tuesday 24 August, 2010.

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