How to Develop a UDAAP Compliance Management System


Presented by: Jack Holzknecht

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The rules related to Unfair, Deceptive or Abusive Acts or Practices (UDAAP) affect every product or service offered by your bank. The Dodd-Frank Act recently expanded the topic from UDAP to UDAAP by adding rules for abusive acts or practices. Regulatory agencies have been placing increased attention on the topic for several years and that attention is expected to increase over the next several years. The purpose of this program is to help you to develop a complete compliance management system (CMS) for UDAAP.

A significant number of financial institutions have felt the sting of enforcement actions as a result of engaging in unfair deceptive or abusive acts or practices. When problems arise with UDAAP, regulators require the bank to develop a CMS. But don't wait until you are required by the regulators to develop your CMS. Develop it now. A well-developed CMS prevents UDAAP problems.

Program Content
Upon completion of this program your staff will understand how to:
  • Develop a UDAAP risk assessment;
  • Develop a UDAAP policy and procedures;
  • Conduct and document UDAAP training; and
  • Develop and maintain a UDAAP internal audit/review program.
The program is designed for everyone in your financial institution including, but not limited to operations, new accounts, lenders, marketing, compliance officers, and auditors.

About the Speaker: Jack Holzknecht is a principal with Pegasus Educational Services, LLC, a training firm headquartered in Louisville, Kentucky. He is an experienced consultant who has provided training to thousands of bankers and examiners for 22 years. He has the ability to identify the key compliance issues from each regulation. Jack's career began in 1976 as a federal bank examiner. He later headed the form and software and education divisions of a regional consulting company. In that capacity he developed loan and deposit form systems and software. He also developed and presented training programs that were delivered to bankers in 43 states. Jack has been an instructor at compliance schools presented by the Georgia, Iowa, Kentucky, Pennsylvania, Nebraska, New York and Texas bankers associations. He developed and delivered compliance training for the FDIC and OTS for ten years. He is a Certified Regulatory Compliance Manager and a member of the National Speakers Association. He is also a "BOL Guru" and frequently answers compliance questions sent to "Bankers' Threads."

This program was recorded in its entirety on June 2012. The CD-ROM includes program slides, materials (if available) and follow-up Q & A document.

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  • Model: cd_udaap0712
  • Manufactured by: Glia Group, Inc.

This product was added to our catalog on Monday 07 May, 2012.

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