Facing the Tough Teller Stuff


Presented by: Honey Shelton

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Want solutions and suggestions on how to coach and manage your tellers? Are you ready to address issues that come with managing the teller line? No doubt, some of these issues you need to face are tougher than others.

You will learn to address tough stuff such as operational losses, gossip, whining, turnover you wish you didn't have, turnover you need to have, disrespectful behaviors, laziness, texting, poor grooming, in-fighting on the team and plenty more. This webinar is about how to address, manage, coach and minimize the tough stuff that comes with the teller line.

Your presenter, Honey Shelton, is the premier trainer on this topic and will give you what you've been looking for when it comes to teaching you a process that will elevate your effectiveness as a leader. Look over the topics and sign up today so you can learn what to do in order to face the tough teller stuff.

The agenda for this webinar includes coaching, confronting and counseling your tellers on how to build an individualized plan that reinforces positive performance and corrects poor performance. You will learn the importance of documenting coaching and follow through.

Here is a partial list of the tough stuff you will learn how to face!
  • Operational losses and outages
  • Turnover headaches
  • Training challenges
  • Poor adherence to procedures
  • Errors and carelessness in handling transactions
  • Inattentiveness or rudeness to customers
  • Ignoring authority
  • The "waiting to retire" teller
  • Resistance to change
  • Poor grooming, body odor, too much cologne
  • Dress code issues
  • Complaints about salary
  • Trouble makers
  • Gossipers
  • Immaturity
  • Disrespectful or spiteful behavior
  • Clock watchers
About the Speaker: Honey Shelton brings the best of both worlds to her training sessions. As the former Executive Vice President of Texas' second oldest independent bank she was in charge of branch operations, marketing and training, therefore enabling her to see up close what is happening in the trenches. Plus, she has the depth of knowledge that comes with twenty plus years experience as one the nation's leading seminar presenters. As the founder of Houston based InterAction Training Systems, Honey has provided training to over a quarter-million professionals.

Honey began her career in the banking industry. Prior to founding ITS, she served as Vice President of Marketing and an Executive Committee member for a major holding company bank in The Woodlands, Texas. During her many years in banking, Honey began developing a passion for training others to succeed.

As a graduate of the School of Bank Marketing from the University of Colorado, she realizes the value of quality education. Honey invests time as a faculty member for banking schools around the country. She is a repeat presenter for most of the state banking associations and credit union leagues around the country.

Honey continues in her own personal pursuit of excellence. She has obtained certification in Reality Therapy from the William Glasser Institute and the Training and Development Certification Program at Texas A & M.

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CD-ROM includes:
  • Complete presentation (including slides and audio)
  • Written Materials
  • Follow-up Q & A
You have the right under this license agreement for this CD-ROM to use this presentation on a single-workstation. Use on a network is in violation of the copyright agreements. CD may be used by multiple users at a given institution but may not be placed on a network or in any other multi-user environment.

This program was recorded in its entirety in June 2013. The CD-ROM includes program slides, materials (if available) and follow-up Q & A document.

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  • Model: cd_teller0613
  • Manufactured by: Glia Group, Inc.

This product was added to our catalog on Monday 01 April, 2013.

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