Scripting the New Account Interview: Consistency, Compliance an


Presented by: Deborah Crawford

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This program will be broken into two parts: Opening a Personal Deposit Account and Opening a Business Deposit Account. We will focus on meeting regulatory compliance expectations as well as sales opportunities during the discussion with a potential client. You will receive sample scripts for both personal and business accounts.

The personal account script will include handing CIP, CDD, ODP and the disclosures we give consumers. The business account script will include CIP, new proposed CDD rules, internet gambling, marijuana related business questions plus all the usual hotspots such as gambling and privately held ATMs.

Learn how to ask the big questions for 2014.
  • How to build the script, sample scripts, sample worksheets
  • What regulations are in play for both personal and business accounts
  • Hot topics such as new proposed beneficial ownership rules, marijuana related businesses, privately held ATMs, gambling
  • Old but still hot topics such as overdraft privilege and UDAAP
  • A template will be provided with different paths and options for your financial institution
Compliance, BSA, New Accounts, Deposit Operations, Training, Branch Administration, Personal Bankers, Sales and Marketing and Branch Managers

About the Speaker: Deborah Crawford is the President of gettechnical inc. She specializes in compliance and regulations for the deposit side of financial institutions. Her 27+ year career in banking and training began at Hibernia National Bank. She has been a seminar leader for many state associations and credit union groups across the nation. She has Bachelors and Masters degrees from Louisiana State University.

This program was recorded in its entirety in October 2014. The CD-ROM includes program slides, materials (if available) and follow-up Q & A document.

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  • Model: cd_script1014
  • Manufactured by: Glia Group, Inc.

This product was added to our catalog on Wednesday 03 September, 2014.

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