Military Lending Requirements


  Presented by: Andy Zavoina

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This CD ROM will be available after March 24, 2021.

 Whether you like it or not your bank has a military mission because the servicemembers who bank with you are as good as a protected class of borrowers. If you say "we don't have servicemembers," while you may be correct today, will that be a correct statement tomorrow, do you know if any customers enlisted yesterday or were called to active duty? Regardless, your examiners want to see procedures so you'll know how to react when you do have one or a hundred. When making a covered loan, you need to know who is in the military or a qualified dependent. So who are these borrowers and what's a covered loan? You can't avoid them anymore, you just CYA and march on. And banks just can't seem to keep the SCRA straight. In this webinar, Andy will discuss the rules and how to comply with them to avoid violations of the law.

While many military lending enforcement actions are typically not against banks like yours, your examiners still want to see complete compliance. That means clearly understanding the compliance requirements of the MLA and SCRA and having effective lines of communication between affected areas in your institution, and well-designed policies, procedures, training and execution.

If you are not sure you have a complete understanding of the protections servicemembers have, this webinar is designed for you.

The MLA and SCRA protections extend beyond servicemembers, and in some cases beyond loans, reaching deposit accounts and even safe deposit boxes. The MLA affects you before you make a loan, while the SCRA largely impacts your existing relationships. We will discuss specific protections and early warning signals of problems that need to be addressed. You have an opportunity to learn from the mistakes of others.

You want to protect your customers, you also want to avoid problems with examiners who will want to discuss your policies and procedures for addressing servicemembers' rights. You need to understand what your procedures must address, who must be trained, how to respond to inquiries, and more.

In this webinar we will review the rules addressing:
  • When the MLA applies
  • Why the SCRA exists, with practical examples
  • How the MLA and SCRA protect servicemembers and dependents
  • How to properly identify covered borrowers and dependents
  • Which sections of the SCRA and MLA affect your bank the most
  • What lessons can be learned from thousands of complaints and enforcement actions
  • Notice requirements from HUD
  • What you must do and what you cannot do on covered transactions
  • Why complaints are early warning signals of things your examiner will review
  • The confusion over the HUD - SCRA mortgage form
  • And much more
If you have a customer in the military, a reservist who could be activated or one who might enlist, if you have questions on when they can request an interest rate change or delay a foreclosure, join Andy for this two-hour webinar.

About the Speaker: Andy Zavoina, CRCM, is an Executive Vice President and Chief Relationship Officer with the Glia Group, Inc., best known for its interest in He joined Glia and BOL in 2003.

Mr. Zavoina has been in finance and banking for 35 years. Over 20 years were with a two-bank holding company which had $534 million in assets, 89 branches spanning Texas and nearly 500 ATMs. He managed loan workouts, has been a consumer, commercial and real estate lender, managing those departments, as well as being his banks first Webmaster. He was responsible for compliance -management, -auditing, and -training for both banks.

Andy is a frequent webinar presenter for BOL Learning Connect and a key contributor to conferences put on by BOL Conferences, Inc. In addition, Andy teaches live presentations at state association schools and regional compliance organizations across the U.S. and has served on the faculty of national banking schools. He has written articles and lectured on many facets of compliance, the use of the internet and technology as a tool, as well as compliance in cyberspace.

As a BankersOnline Guru, Andy assists banks in every day, and not so every day, compliance questions on BankersOnline, and other organizations.

Mr. Zavoina is a recipient of the American Bankers Association’s Distinguished Service Award for his involvement and accomplishments in the field of regulatory compliance management. He is a past Chairman of the ABA’s Compliance Executive Committee, the Editorial Advisory Board for the ABA Compliance Magazine and served as a member of the ABA’s Compliance School Board. He also served on the Texas Bankers Association's Compliance Committee.

He is a graduate of the ABA National Commercial Lending School, National Compliance and National Graduate Compliance School and is a Certified Regulatory Compliance Manager with the Institute of Certified Bankers.

This program was recorded in its entirety in March 2021. The CD-ROM includes program slides, materials (if available) and follow-up Q & A document.

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  • Model: cd_mla0321
  • Manufactured by: Glia Group, Inc.

This product was added to our catalog on Tuesday 31 October, 2017.

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