Dissecting Account Liability Issues


Presented by:
Mary Beth Guard

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Who sucks up the loss?

That's always what it comes down to - the bottom line of who eats the loss from a problem with a customer's account. When it comes to resolving issues with deposit accounts, step one involves figuring out what law or reg or contract provision will govern the rights and liabilities of the parties. Step one can be a steep step to climb. While it may sound simple, these days we have a cornucopia of transaction types and potential corresponding errors and issues. Multiple payment channels now mean multiple sets of laws, regulations and rules. Each new payment system has created its own potential for errors, and now a single customer transaction can cause multiple opportunities for slip-ups across multiple channels.

Wouldn't it be nice to get things all sorted out, so that you can figure out who's responsible for a mistake without guesswork and hours of research?

During this webinar, Mary Beth will discuss UCC Articles 3, 4, 4A, common contractual provisions, what's different about business accounts, electronic check conversions, endorsement problems, forgeries and counterfeits (including counterfeit cash), remotely created checks, encoding errors, substitute check problems, access device issues, and many other issues that can affect deposit accounts.

This webinar will not include detailed analyses of errors and error-resolution procedures. Rather, it will provide you with the information you need to recognize errors, understand the customer's responsibilities for timely notice or claim, and know which rules apply to place liability for the errors where it belongs.

About the Speaker: Mary Beth Guard is one of the four co-founders of BankersOnline. From inception to 2017, she served as the site's Executive Editor and is now Executive Editor Emeritus. Mary Beth also serves as CEO of Glia Group, Inc. (which produces BOL Learning Connect) and as CEO of BOL Conferences, Inc. For nearly four decades, Mary Beth has utilized her background as an attorney to focus on banking industry issues, first as general counsel for the Oklahoma State Banking Department, then as general counsel for the Oklahoma Bankers Association, prior to her work with BankersOnline.

Mary Beth has presented training programs for virtually every major national financial industry association, as well as more than a dozen state bankers associations and a host of other organizations. She is a frequent presenter of webinars and seminars. In addition, Mary Beth has written more than a thousand banking-related articles and is BOL Guru #1.

This program was recorded in its entirety in February 2019. The CD-ROM includes program slides, materials (if available) and follow-up Q & A document.

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  • Model: cd_liabilityissues0219
  • Manufactured by: Glia Group, Inc.

This product was added to our catalog on Friday 08 February, 2019.

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