Bank Customer Service Survey (includes 25 tests)


$248.75

Internet Application is Available

From Financial Professionals
Bank Customer Service Survey

25 tests for $248.75

The Bank Customer Service Survey is an evaluation of an applicant?s potential ability to provide outstanding customer service in retail financial institutions.

Part 1 evaluates an applicant?s strengths and weaknesses with respect to providing outstanding customer service.





Part 2 provides the new employee with a detailed customer service training program that is customized to meet his or her specific needs as identified by the Bank Customer Service Survey.

The Benefits of the Bank Customer Service Survey:
  • Provides an objective, job-relevant and valid evaluation of an applicant?s potential ability to provide outstanding customer service.
  • Saves training dollars by identifying applicant?s least likely to benefit from customer service training.
  • Helps avoid putting round pegs (individuals unsuited for customer service) into square holes (positions requiring customer contact).
  • Identifies applicants most likely to benefit from customer service training.
  • Begins customer service training with a personal audit of the individual?s strengths and weaknesses with regard to customer service.
  • Engages the newly-hired employee in the customer service training process by providing personalized feedback about characteristics that influence the ability to respond to customers? needs.
  • Provides suggestions for improving personal customer service style that are based on the individual?s current strengths and weaknesses.

$6.05 shipping charges will be applied, but will not be reflected on your invoice.


Add to Cart:

  • Model: TEST-CustSvc25
  • Manufactured by: Financial Professionals


This product was added to our catalog on Wednesday 14 July, 2004.

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