Mortgage Servicing Policy

Table of Contents

Purpose and Contents – Topic 1
Policy Statement - Topic 2
General Disclosure Requirements - Topic 3
Mortgage Servicing Transfers - Topic 4
Timely Escrow Payments and Treatment of Escrow Account Balances - Topic 5
Error Resolution Procedures - Topic 6
Requests for Information - Topic 7
Force Placed Insurance - Topic 8
General Servicing Policies, Procedures and Requirements - Topic 9
Early Intervention Requirements for Certain Borrowers - Topic 10
Continuity of Contact - Topic 11
Loss Mitigation Procedures - Topic 12
Coronavirus Pandemic Applicability - Topic 13
Audit Policy - Topic 14
Staff Training - Topic 15
Retention of Documentation - Topic 16

This Mortgage Servicing Policy template (approximately 42 pages) is in Microsoft® Word format.

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