Call Center Manager


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The Call Center Manager is responsible for the development, implementation, enhancement and support of call center systems, technologies and strategies. Oversees the daily operations of all Call Center Department functions; ensures activities run smoothly and efficiently; promotes the image of the Bank in a professional and positive manner; provides supervision, guidance, coaching, recognition, motivation and training to department personnel; participates in marketing campaigns and product launches; attains sales, quality control and customer service goals. Performs direct supervisory duties of department staff and coordinates staff for coverage in all related areas.

All job descriptions developed by also include the following subject matter to help you develop an ADA compliant document:
  • Essential Duties
  • Secondary Duties
  • Supervisory Responsibility
  • Environment and Physical Activity
  • Mental Demands
  • Position Requirements

This job description template (approximately 4 pages) is in Microsoft® Word format

Standard Volume Discounts
Individual and volume pricing plans are available to fit every budget. You can buy one policy at a time, or mix and match multiple policies. Simply put - the more you buy, the greater discount you will receive.

PLEASE NOTE: If you order Bank Policies or Job Descriptions, you will receive your order via email within 24-48 hours.

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  • Manufactured by: Bank Policies

This product was added to our catalog on Wednesday 08 March, 2006.

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