Call Center Specialist


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The Call Center Specialist is responsible for performing a full range of customer service oriented telephone and e-mail support activities as directed by the Call Center Manager. Professionally greets customers; responds to inquiries of a specific or general nature; determines appropriate response or direction for the caller; promotes various marketing campaigns; assists in the completion of new account or loan applications; issues messages; resolves problems within given authority. Performs various operational background duties; processes account balance or transfer requests, stop payment orders, changes of address and other such customer requests or authorizations. Conducts a variety of routine daily tasks; reviews reports, prepares correspondence; participates in special department projects.

All job descriptions developed by also include the following subject matter to help you develop an ADA compliant document:
  • Essential Duties
  • Secondary Duties
  • Supervisory Responsibility
  • Environment and Physical Activity
  • Mental Demands
  • Position Requirements

This job description template (approximately 4 pages) is in Microsoft® Word format

Standard Volume Discounts
Individual and volume pricing plans are available to fit every budget. You can buy one policy at a time, or mix and match multiple policies. Simply put - the more you buy, the greater discount you will receive.

PLEASE NOTE: If you order Bank Policies or Job Descriptions, you will receive your order via email within 24-48 hours.

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  • Manufactured by: Bank Policies

This product was added to our catalog on Wednesday 08 March, 2006.

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