BVL Vol. 28: FACTA: Responding to Identity Theft


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Protect Your Institution & Maintain Your Customers' Trust

Script/Presenter: Lucy Griffin, Esq., Editor, Compliance Action
Limit the risk of loss while helping your customer. When your customer's identity is stolen, the institution is at risk. Many of the losses from fraudulent charges are born by the lender, while the customer has the onerous task of fixing the problem. By learning the basics about identity-theft prevention, you can protect your institution and your customer. This program shows you how. It illustrates examples of identity theft and demonstrates how your staff can help customers while preventing losses.

This program covers:
  • The FACT Act's Identity Theft Rules
  • Recognizing identity theft
  • Providing customers information about identity theft
  • Identity theft alerts and their consequences
  • Confirming customer identity when an alert has been filed
This program trains:
  • All branch staff, including customer service representatives, tellers, and branch managers
  • All lending staff
  • All customer service staff
This program will:
  • Limit your institution's risk of loss
  • Protect your customers as well
  • Cover examples of identity theft and how to prevent it
  • Be ideal for all levels of employees
(Runs approximately 20 mins.)

"This program really helps us help our customers. Now we know what to do when they have a problem."

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  • Model: VID-v28
  • Manufactured by: Bankers Video Library

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This product was added to our catalog on Wednesday 03 May, 2006.

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