BVL Vol. 30: Risk Management on the Frontline


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Helping the frontline comply with BSA, GLBA, CIP, InfoSec, and FACTA

Script: Barbara E. Hurst, Editor, Bankers' Hotline
Presenter: Alan Pratt, Bankers Video Library

A major part of every financial institution examination is a close look at risk assessment and risk management. We are used to doing in-depth evaluations in lending, data processing and IT areas, where a breach could cause serious damage, risk must also be addressed from every vulnerable location, whether in operations, administration, the back office, or in the branch.

It is no surprise to those who do risk evaluations to note that nowhere is it more obvious than on the frontline, where various forms of risk, from social engineering to fraud, must be dealt with on a daily basis. This video will help you identify and communicate many types of risks that most often occur in the branch and help employees learn how to handle those incidents in a safe and sure manner.

This program covers:
  • Common sense reactions
  • Shows how to 'hold' policy
  • How to help older depositors
  • Resisting bribes
  • Combating social engineering
This program will:
  • Keep your frontline staff prepared
  • Manage risk in a more efficient manner
  • Improve service
  • Comply with the most recent laws and regulations
"You must have been hiding in our branch and taking notes! We've personally experienced most of these incidents. With this training program, all employees will know how to handle such events."

Cardi Williams-Hoffman
Hawks Prairie Branch Anchor Bank
Aberdeen, Washington

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  • Model: VID-v30
  • Manufactured by: Bankers Video Library

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This product was added to our catalog on Wednesday 03 May, 2006.

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