Identity Theft Program Policy

Table of Contents

Purpose and Contents - Topic 1
Policy Statement - Topic 2
Definitions- Topic 3
Structure of Accountability – Topic 4
Identity Theft Program Overview – Topic 5
Risk Assessment Process – Topic 6
Red Flag Categories and Detection – Topic 7
Identity Theft Prevention and Mitigation Techniques – Topic 8
Social Engineering and Other Identity Theft Methods – Topic 9
Monitoring of Suspicious Activities – Topic 10
Customer Fraud Hotline – Topic 11
Customer Identity Verification Procedures – Topic 12
Fraud Investigation Procedures – Topic 13
Re-Pollution Procedures – Topic 14
Fraud and Active Duty Alert Procedures – Topic 15
Duties of Card Issuers Regarding Changes of Address – Topic 16
Notice of Address Discrepancy Procedures – Topic 17
Malware, Spyware, and Virus Control Standards – Topic 18
E-Mail Related Fraud Procedures – Topic 19
Website Spoofing Procedures – Topic 20
Audit Policy – Topic 21
Staff Training – Topic 22
Retention of Documentation – Topic 23

Includes the following form templates:
FCRA Summary of Consumer Identity Theft Rights (2 pages)
Identity Theft Affidavit Packet (9 pages)

This policy template (approximately 39 pages) is in Microsoft® Word format.

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