BVL Vol. 16: Confidentiality Counts


Qty Pricing for all BVL programs!
(Discount shown at checkout.)

Your institution's reputation and bottom line depend on it!

Script/Presenter: Mary Beth Guard, Esq., Editor,

Revelations of our customer's information can have devastating consequences. Breaches of confidentiality can lead to lawsuits, loss of trust, and, in some cases, identity theft. This video zeros in on some of the most common customer confidentiality mistakes and how to avoid them.

You will hear about the teller who revealed to the angry payee that a stop payment had been placed on the check a day before it was written, and the employee who revealed a customer's unlisted phone number in an effort to assist another customer whose direct deposit had gone into the wrong account. We will tell you how a loan applicant lost out on the deal of a lifetime because a loan officer talked too much.

Plus, what you should never leave unlocked, what you should never share, and why you shouldn't automatically comply with a government official's request for customer information.

This video illustrates the consequences of failing to maintain confidentiality. It is guaranteed to make your employees sit up and pay attention. Presenter Mary Beth Guard makes it both informative and entertaining.

(Runs approximately 26 minutes)

Add to Cart:

  • Model: VID-V16
  • Manufactured by: Bankers Video Library

Please Choose:

Format (Video)

This product was added to our catalog on Wednesday 25 February, 2004.

Copyright © 2021