Becoming a Dynamic Branch Manager


$295.00

Presented by: Honey Shelton
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  Clearly, the manager "sets the tone" for the branch. Strong managers create strong branches. Successful branch managers are expected to excel along multiple dimensions as they create a "culture of excellence." The Becoming a Dynamic Branch Manager program will help you understand and learn how to elevate the skills needed to build high morale, exceptional customer service and cross-selling ratios that have a positive impact on the bottom line.

Often referred to as the Pygmalion effect, the way managers treat their associates is subtly influenced by what they expect of them. What should you expect? How do you treat them? When expectations are high and accompanied by expert guidance, motivation, accountability and training, the branch will perform accordingly. Come learn how to build a team that works together for the common good. Hear how to coach and motivate your team to be committed to success.

This inspiring program will help you become the change agent your company needs you to be.

Branch locations are some of your most important distribution channels. The smooth and consistent operation of your branch is critical to maintaining and attracting business. Increasing competition dictates you must be customer-driven while providing superior service that promotes loyalty, at the same time selling the customer on expanding the relationship. Now as if that's not enough -- you must learn to manage increased demand with as few staff people as possible. Boost your expertise and your enthusiasm in this full-speed-ahead, highly motivating webinar by one of the country's leading presenters.

Highlights of the Becoming a Dynamic Branch Manager program--
  • Motivation - yours and theirs
  • Customer service that sizzles
  • Hitting your branch targets…building the plan
  • Executing the plan
  • Learn how to coach effectively
  • Resolving conflict
  • Managing resistance
  • How to keep the high achiever
  • What to do with the poor performer
  • And, much more!
About the Speaker: Honey Shelton brings the best of both worlds to her training sessions. As the former Executive Vice President of Texas' second oldest independent bank she was in charge of branch operations, marketing and training, therefore enabling her to see up close what is happening in the trenches. Plus, she has the depth of knowledge that comes with twenty plus years experience as one the nation's leading seminar presenters. As the founder of Houston based InterAction Training Systems, Honey has provided training to over a quarter-million professionals.

Honey began her career in the banking industry. Prior to founding ITS, she served as Vice President of Marketing and an Executive Committee member for a major holding company bank in The Woodlands, Texas. During her many years in banking, Honey began developing a passion for training others to succeed.

As a graduate of the School of Bank Marketing from the University of Colorado, she realizes the value of quality education. Honey invests time as a faculty member for banking schools around the country. She is a repeat presenter for most of the state banking associations and credit union leagues around the country.

Honey continues in her own personal pursuit of excellence. She has obtained certification in Reality Therapy from the William Glasser Institute and the Training and Development Certification Program at Texas A & M.

You have the right under this license agreement for this CD-ROM to use this presentation on a single-workstation. Use on a network is in violation of the copyright agreements. CD may be used by multiple users at a given institution but may not be placed on a network or in any other multi-user environment.

This program was recorded in its entirety in Match 2012. The CD-ROM includes program slides, materials (if available) and follow-up Q & A document.

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  • Model: cd_branchmgr0312
  • Manufactured by: Glia Group, Inc.


This product was added to our catalog on Wednesday 25 January, 2012.

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