BVL Vol. 04: Safe Deposit Area Procedures


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Reduce Your Risk While Improving Your Service

Safe deposit claims often wind up in court. In almost every case that has been decided against the financial institution, the plaintiff was able to prove that the entry procedures in the safe deposit area were such that they fostered illegal entry. Would you be able to prove, in court, that your entry procedures are so secure and consistent that illegal entry would be virtually impossible?

This video helps you do just that. We illustrate the wrong way and the right way to rent a box, the absolute correct way to provide access to a box, and special customer service skills that will enhance the reputation of your institution.

In the materials provided, we have furnished a sample policy and procedures guideline (just in case yours is not in writing yet) and entry procedures so clearly spelled out that, if followed, it will be difficult to make access mistakes. Your losses through lawsuit or theft in the safe deposit area could possibly be huge, not only monetarily, but also to your reputation in the community. Secure entry is excellent insurance against that possibility.

(Runs approximately 20 minutes.)

  • Customer service rental skills
  • Secure opening
  • Audit checklist
  • Sample Policy
  • Access Instructions
  • How to refuse access
  • Worksheets and Quiz
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  • Model: VID-V04
  • Manufactured by: Bankers Video Library

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This product was added to our catalog on Thursday 26 February, 2004.

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