Skimmers & Hackers & Phishers...Oh My!!!!


Presented by: Brian Crow

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Debit Card fraud has grown to be an $11 billion industry. It may seem that the payment card industry has been slow to keep up with this alarming trend as the methods of obtaining card data exceed those of prevention. Further the regulatory and card branding rules seem to be stacked against the bank. Dispute processors, buried under the weight of Regulation E and VISA/MasterCard requirements, often do not have the time or the training to utilize the latest fraud prevention techniques. The combination of sophisticated crooks combined with outdated technology, compliance pressures, and insufficient resources can leave a bank with no means to close the flood gates of fraud losses.

The bank need not resign itself to this fate. A well designed debit card program that includes strong consumer education, error resolution procedures, and transaction monitoring is the key to stemming the tide of losses. In this session Brian will cover all three of these phases, including:
  • A history of how card fraud has evolved.
  • Current fraud trends and methods the crooks use.
  • Consumer education resources
  • Transactions types that are most vulnerable to fraud loss
  • Reg E investigation tips/procedures
  • Dispute examples when Reg E does and does not apply
  • Authentication-Blocking strategy
  • VISA/MasterCard rules for EMV (chip) cards
The program will benefit front line staff tasked with conducting interviews of debit card fraud victims, back office dispute processors, and risk managers. VISA/MasterCard chargeback rules will not be discussed in detail, but several real world examples of investigations will be included.

About the speaker: Brian Crow is a Compliance Associate at Thomas Compliance Associates, Inc. in Chicago, IL. Brian brings 20 years of prior banking experience to the consulting field. He was most recently Assistant Vice President and BSA Administrator for a suburban Chicago bank, where his responsibilities included preparing the bank's annual BSA risk assessment and audit documentation. Earlier as Operations Officer at the same bank, Brian monitored AML activity, aided in the implementation of the bank's AML software, and designed the bank's authentication blocking program that helped to reduce debit card fraud losses by 95 percent.

Mr. Crow has been, and continues to be, an education consultant for the Glia Group BOL Learning Connect program, conducting webinars that have covered VISA/MasterCard chargebacks, debit card compliance and fraud prevention for hundreds of banks. It was in this role that Mr. Crow was recognized as a Bankers Online Guru in 2011.

Like many of us, Mr. Crow began his banking career as a teller, working his way up to head teller and then branch management responsibilities. He earned a B.A. degree in Theology from Concordia University, River Forest, Illinois. Because of his education background, Brian has been given the unofficial title of "Security Evangelist."

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CD-ROM includes:
  • Complete presentation (including slides and audio)
  • Written Materials
  • Follow-up Q & A
You have the right under this license agreement for this CD-ROM to use this presentation on a single-workstation. Use on a network is in violation of the copyright agreements. CD may be used by multiple users at a given institution but may not be placed on a network or in any other multi-user environment.

This program was recorded in its entirety in July 2014. The CD-ROM includes program slides, materials (if available) and follow-up Q & A document.

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  • Model: cd_skimmer0714
  • Manufactured by: Glia Group, Inc.

This product was added to our catalog on Thursday 15 May, 2014.

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