BVL Vol. 10: Protecting Customer Privacy


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Keeping customer information private and confidential

The privacy of our customer's information and the way we market that information for profit has received the focus of national attention. But privacy goes far beyond just the marketing aspect of it in our customers' minds. The responsibility of keeping our depositors' information confidential is part of the whole basic premise of banking.

This very complete training program illustrates how to handle customers whose identity has been used fraudulently, pointing out places where financial institutions themselves are their own worst enemy. Developed in compliance with Regulation P's requirements, your employees will come away from this program with a better understanding of the trust with which they are charged. The illustrations have been taken from actual happenings in financial institutions and provide good suggestions for customer response.

(Runs approximately 20 minutes.)

Covered Thoroughly In Volume 10:
  • Understand Regulation P
  • Realize importance of confidentiality
  • Become aware of the consequences of revealing information
  • Recognize Pretext Calling
  • Handle Identity Theft
  • Explain Opt Out to Customer
  • Use Privacy as a marketing tool
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  • Model: VID-V10
  • Manufactured by: Bankers Video Library

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This product was added to our catalog on Friday 27 February, 2004.

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