Advanced VISA Error Resolution


Presented by:
Brian Crow

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  Once an institution has filed a chargeback, the hope is that the merchant will never respond and the claim can be closed in the cardholder's favor. However, this is rarely the case. The merchant does not want to lose money any more than the bank does so expect that it will supply documentation in an attempt to refute the claim you have made on behalf of your cardholder. A careful review of this documentation is needed to determine the next course of action to ensure compliance with VISA Rules and Regulation E.

Merchants have experienced staff working hard to win disputes on their behalf. Financial institutions without a VISA Rules expert may not know all of the recovery rights that they have. In this two hour session, BOL Guru Brian Crow will provide tips that you can use level the playing field.

Brian will cover
  • Pre-Arbitration and when it is appropriate to file
  • How merchant responses impact your investigation
  • When you can deny a Reg E claim but continue the dispute process
  • When to contact the cardholder for additional information
  • What to do when a merchant files arbitration against you
  • Valid reasons for filing Compliance
  • Case study examples
  • Common chargeback mistakes
Who Should Attend:
Reg E Dispute Processors, Compliance Officers, Deposit Operations Officers

About the Speaker: Brian Crow is a Compliance Associate at Thomas Compliance Associates, Inc. in Chicago, IL. Brian brings 20 years of prior banking experience to the consulting field. He was most recently Assistant Vice President and BSA Administrator for a suburban Chicago bank, where his responsibilities included preparing the bank's annual BSA risk assessment and audit documentation. Earlier as Operations Officer at the same bank, Brian monitored AML activity, aided in the implementation of the bank's AML software, and designed the bank's authentication blocking program that helped to reduce debit card fraud losses by 95 percent.

Mr. Crow has been, and continues to be, an education consultant for the Glia Group BOL Learning Connect program, conducting webinars that have covered VISA/MasterCard chargebacks, debit card compliance and fraud prevention for hundreds of banks. It was in this role that Mr. Crow was recognized as a Bankers Online Guru in 2011. Like many of us, Mr. Crow began his banking career as a teller, working his way up to head teller and then branch management responsibilities. He earned a B.A. degree in Theology from Concordia University, River Forest, Illinois. Because of his education background, Brian has been given the unofficial title of "Security Evangelist" as he strives to help financial institutions protect their bottom line from losses related to fraud.

You have the right under this license agreement for this CD-ROM to use this presentation on a single-workstation. Use on a network is in violation of the copyright agreements. CD may be used by multiple users at a given institution but may not be placed on a network or in any other multi-user environment.

This program was recorded in its entirety in October 2014. The CD-ROM includes program slides, materials (if available) and follow-up Q & A document.

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  • Model: cd_visaadv1014
  • Manufactured by: Glia Group, Inc.

This product was added to our catalog on Thursday 04 September, 2014.

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