Fair Debt Collection Practices Act Policy

Table of Contents

Purpose and Contents – Topic 1
Policy Statement - Topic 2
Definitions - Topic 3
Communications in Connection with Debt Collection - Topic 4
Acquisition of Location Information - Topic 5
Harassing, Oppressive, or Abusive Conduct - Topic 6
False, Deceptive, or Misleading Representations or Means - Topic 7
Unfair or Unconscionable Means - Topic 8
Collection of Time-Barred Debts – Topic 9
Other Prohibited Practices - Topic 10
Notice of Validation of Debts – Topic 11
Disputes and Requests for Original-Creditor Information - Topic 12
Sending Required Disclosures - Topic 13
Relation to State Laws - Topic 14
Procedures for State Application for Exemption - Topic 15
Debt Collection Practices in Connection with COVID-19 Pandemic - Topic 16
No Surprises Act Applicability – Topic 17
Audit Policy – Topic 18
Staff Training – Topic 19
Retention of Documentation – Topic 20

Includes the following form template:
Fair Debt Collection Practices Act Model Forms (1 page)

This policy template (approximately 25 pages) is in Microsoft® Word format.

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