Handling the Aftermath of a Critical Incident


$295.00

Presented by:
Barry Thompson and Arvin Clar                  
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Critical Incidents are one area that financial institutions overlook until a problem emerges. A domestic violence incident, workplace violence or a bank robbery gone wrong all can bring an immediate response from press, families and accountholders. When the emergency crews and law enforcement leave investigators from the law firms that are going to litigate the incident arrive.

Everyone knows what to do before and during a bank robbery or critical incident, knowing what to do after is more important! Many financial institutions discover a year after a violent incident the entire staff from the branch has left them or moved to noncustomer contact positions. The employee who handled the incident two years later has a complete change in personality and no one connects the problems to the critical incident. Immediately after the incident management isn't sure what to do? Should we provide counseling, provide a security guard and are there warning signs we should be aware of concerning problems for staff in the future? Next arrives the investigators for law firms that are going to litigate the incident. Leaving management wondering, "How did we get here?" This webinar handles problems that management may overlook because they have never studied this area.

This fast-moving program will review how to handle the immediate aftermath of the incident followed by the post mortem. Why, did this incident occur at our financial institution? Could we have prevented it and how do we proceed now?

In this program, we will cover-
The Critical Incident
Giving emotional support and diffusing anxiety
Securing the scene of the incident
Victim first aid
Crisis management
Getting our people back to work
Critical incident stress debriefing
Post Traumatic Stress Syndrome

Post Mortem
What caused the event
Social media what is our staff saying
Reviewing your facilities for problems
Preparing for the eventual lawsuit

About the Speakers: Barry Thomspon is a nationally-recognized speaker, consultant, and former banker, with 40 years of service to the financial institution industry. Barry's financial services career spanned 22 years before he "retired" to establish Thompson Consulting Group, LLC, his consulting firm that assists financial institutions in competing more effectively by providing services specifically targeted to risk management and security.

During his career, he served as executive vice president, senior vice president, treasurer, compliance officer, and security officer. In these positions, he has worked in or managed operations, accounting, investments, mortgage processing, and special assignments and has worked with architects and contractors in remodeling and designing institution facilities.

Barry has investigated embezzlement cases, identity fraud cases, check kites, and almost all possible criminal incidents against financial institutions. As a security officer, Barry handled over 900 security cases. He has been involved with investigations and prosecutions on the federal, state, and local levels and has testified before grand juries, county courts, bankruptcy As a professional speaker, few can match his expertise when it comes to discussing the financial services industry. His programs are based on actual experiences that allow him to relate to any group of financial professionals, from the teller to the board of directors. He has made presentations on communications, organizational behavior and management, compliance, and security. He appears frequently before financial institutions and at industry conferences courts, family courts, and the New York State Supreme Court.

Arvin Clar is a nationally known seminar speaker, as well as college-level instructor, in security, police operations, and economic crime. He has been a speaker for many organizations, corporations, and trade groups, and has conducted security evaluations and assessments of financial institutions throughout the United States. His 35 years of experience in the fields of risk assessment and analysis in the financial services industry and premises security and safety issues includes: evaluating the level of appropriate safety and security, professional investigation services, violent criminal acts, security survey and analysis, accident investigation, the investigation of fraud and financial crime, and the design of security systems for financial institutions.

Prior to joining Thompson Consulting Group LLC, Arvin served with the Cleveland Police Department for over 29 years, where he served as a detective in the Financial Crimes Unit. Arvin was responsible for the investigations of thousands of financial crime cases and prepared and presented these cases for state and federal prosecution.

Arvin serves as Adjunct Faculty at Cuyahoga Community College, in the College of Criminal Justice, where he has been an instructor for over 35 years, lecturing on courses of Criminal Justice, Criminology, and Criminal Investigation. He also served as an Assistant Vice President for Charter One Bank, where he served as the Bank Protection Coordinator for over 17 years, overseeing the safety and investigation of fraud issues of 750 banking branches throughout five states.

Mr. Clar has been published in several national magazines regarding security, fraud, and investigations. He has authored training programs for bank robbery and identity theft and has been a featured guest on National Public Radio.

This program was recorded in its entirety in September 2019. The CD-ROM includes program slides, materials (if available) and follow-up Q & A document.

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  • Model: cd_aftermath0919
  • Manufactured by: Glia Group, Inc.


This product was added to our catalog on Thursday 18 July, 2019.

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