BVL Vol. 20: Predatory vs. Sub-prime Lending


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The difference that matters.

Script/Presenter: Lucy Griffin, Paragon Compliance Group

Predatory Lending is a top concern, but there are no clear definitions of this problem. Instead, we know it when we see it — after the fact and after the harm is done. Unfortunately, it is all too easy to take unfair advantage of customers. Sometimes the harm is done in the name of making a sales goal. Whatever the reason, loan officers need to understand how to recognize when they are taking unfair advantage of a customer or simply not giving the customer the best service. This program is packed with scenes showing how to treat customers the wrong way and the right way. It also illustrates the many situations in which predatory lending can occur and the ways in which a loan officer can be deceptive in communicating with the customer.

Double benefit: This program can also be used for fair lending training. Each scene is designed to contain several discrimination issues and provide situations for fair lending discussion. Use this program to test whether staff members recognize the fair lending issues in each scene and give a fresh twist to your fair lending training.

(Runs approximately 25 minutes.)

  • Good and bad ways to treat customers
  • Examples of problems with customers
  • Explanation of predatory practices
  • Recommended topics for discussion

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  • Model: VID-V20
  • Manufactured by: Bankers Video Library

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Format (Video)

This product was added to our catalog on Monday 30 August, 2004.

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